01
Pre-sale technical matching
We confirm model, mast, tyre, engine or battery package, and attachment direction before formal quotation.
Service
Forklift service built around the delivered machine
WEGO organizes technical matching, delivery records, spare parts identification, remote follow-up, and distributor support around the exact exported configuration. This keeps communication tied to the machine, destination, and working condition.
Configuration-basedDocumented follow-upDirect export contact
02
After-sales response
Fault description, photo or video confirmation, spare parts identification, and remote technical follow-up are organized around the shipped model.
03
Spare parts planning
First-order wearing parts, filters, tyres, hydraulic seals, battery service items, and high-turnover components can be packed with the machine shipment.
04
Training and delivery support
Delivery documents, inspection records, operating basics, and startup notes can be prepared for the customer's local team or distributor.
05
Quality control and delivery inspection
Before dispatch, the ordered configuration is checked against the quotation, including model identity, mast, tyres, power package, attachments, visible condition, operating functions, and packing list. Inspection records and loading evidence can be organized with the shipment file.
06
Distributor service capability planning
For distributors and repeat buyers, WEGO can help define a practical service structure around the purchased fleet: model records, first-line diagnostic information, recommended wearing parts, stock priorities, tool lists, maintenance checkpoints, and escalation contacts.
07
Equipment lifecycle and fleet support
As operating needs change, the sales and technical teams can review attachment changes, battery or charging requirements, planned wearing-part replacement, fleet standardization, and replacement timing. Recommendations are based on the actual model record and working condition.
08
A clear service route from inquiry to operation
Include the model, purchase record, destination, fault or request description, and clear photos or video when available.
- 1Record the model, serial information, destination, and working condition.
- 2Classify the request as configuration, operation, maintenance, parts, or warranty follow-up.
- 3Confirm evidence, required parts or documents, responsible contact, and next action.
Service
Contact the WEGO service route
Include the model, purchase record, destination, fault or request description, and clear photos or video when available.
sales@cnwegogroup.com