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WEGO Forklift

Privacy Policy

This policy explains how WEGO Forklift handles personal information when overseas buyers, distributors, and other visitors use this website or contact us about forklifts and related services.

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1. Scope and data controller

This policy applies to wegoforklift.com, its multilingual pages, inquiry forms, and communications initiated through this website. The website operator responsible for the relevant processing is WEGO Forklift. Questions about personal information may be sent to sales@cnwegogroup.com.

2. Information we collect

We may collect your name, company, business email, telephone or WhatsApp number, destination country, product interest, quantity, message, preferred contact method, and any documents or specifications you voluntarily provide. Our hosting and security systems may also record IP address, browser type, device information, referring page, requested URL, timestamps, and basic diagnostic logs.

3. How and why we use information

We use information to answer inquiries, recommend suitable forklift configurations, prepare quotations, arrange export and after-sales communication, prevent abuse, maintain website security, improve content, and comply with legal obligations. Depending on the circumstances, processing is based on your request or consent, steps toward a business contract, our legitimate interest in operating a secure B2B website, or applicable legal requirements.

4. Cookies and measurement

The website may use essential cookies required for security, language preference, forms, and hosting. If analytics or advertising measurement tools are enabled, they may collect aggregated usage and campaign information. Non-essential technologies should be used only where permitted and, when required, after consent. Browser settings can restrict cookies, although some functions may then be unavailable.

5. Sharing and international transfers

We do not sell personal information. Information may be shared only with personnel handling your inquiry and with necessary service providers such as website hosting, email, security, form delivery, CRM, logistics, or technical support providers. Because we serve international buyers, information may be processed in China or other countries. We use reasonable contractual and organizational safeguards where applicable.

6. Retention and security

Inquiry and business records are retained only as long as reasonably needed for follow-up, quotation history, customer service, dispute prevention, accounting, or legal compliance. We use proportionate technical and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

7. Your choices and rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You may also ask us to stop non-essential marketing communication. Send a clear request to sales@cnwegogroup.com; we may need to verify identity and retain information where the law or an existing business relationship requires it.